Support
I’m Mallory, and I build and support Nordica Free Gift & BOGO myself. Email mallory.berthome@gmail.com or use “Contact support” in the app. Suggestions are welcome too.
We reply within 1 working day. If it sits wrong in your theme, send a screenshot and we fix it.
What’s new
- Nov 2026: First release: free gifts over a total or with items, tiered gifts, Buy X get Y, progress bar, 24 EU languages.
If it sits wrong in your theme
Themes differ. If the bar looks off, send a screenshot and the page’s address through “Contact support”. We fix it in your theme for you, at no cost.
Common questions
How do I start?
Open the app and click “New rule”. Choose “Free gift” or “Buy X get Y”, pick the products and press Save. Then click “Open theme editor” on Home, switch on “Free gift” under App embeds and save.
How does the gift get into the cart?
When the cart qualifies, the gift is added on its own at 0. If the cart drops below, it comes out again. If a shopper removes the gift, it isn’t added back during that visit.
Does the gift count toward the total?
No. Only the products the rule counts reach the total, and totals count prices before discounts.
Does it work with discount codes?
Yes. Each rule is a Shopify automatic discount that combines with order, product and shipping discounts, so shoppers can still use your codes.
How does Buy X get Y work?
Shoppers buy the number you set and get the cheapest items free, or at the % off you choose. The free items can be the same products or others you pick. You can cap how many times it applies per order.
Where does the progress bar show?
At the top of your theme’s cart drawer and cart page. You can also add the “Gift progress bar” block anywhere in the theme editor. Change its colour and words on the Progress bar page.
What are tiered gifts?
With Pro, one rule can have up to 5 steps: spend 50 for a tote, spend 100 for a candle too. Each step adds its own gift.
The gift isn’t added
Check that the rule is Active on Home, that “Free gift” is on under App embeds, and that the gift product is in stock and on the Online Store channel. Still nothing? Use “Contact support” in the app.
Does it speak my shoppers’ language?
Yes. The bar’s built-in text follows your store’s language in all 24 EU languages. Your own words show as you write them.
What happens if I go back to Free?
Your first rule keeps running with its first step. The others are paused, not deleted, and start again when you return to Pro.
How do I cancel Pro?
Open Plans in the app and click Cancel Pro.